“All staff follow our own core principles which ensure
everyone’s privacy and dignity is maintained...”

Privacy and dignity

Privacy and Dignity is very important in the way that we provide care to residents. We ensure that all our staff are appropriately trained and follow the 10 principles of Dignity in Care as set out by the National Dignity Council:

1. Zero tolerance of all forms of abuse.
2. Support people with the same respect you would want for yourself or a member of your family.
3. Treat each person as an individual by offering a personalised service.
4. Enable people to maintain the maximum possible level of independence, choice and control.
5. Listen and support people to express their needs and wants.
6. Respect people's right to privacy.
7. Ensure people feel able to complain without fear of retribution.
8. Engage with family members and care givers as ‘care partners’.
9. Assist people to maintain confidence and positive self-esteem.
10. Act to alleviate people's loneliness and isolation.

As part of our care philosophy all staff follow our own core principles which ensure everyone’s privacy and dignity is maintained at all times:

  • Choice and control – we give all of our residents as much choice as is possible around both their care and environment.

  • Communication – we ensure that staff communicate clearly to our residents and listen to their views.

  • Privacy – all of our staff are aware of the need for privacy. All of our residents have a single room with en suite facilities. Doors are lockable from the inside if people prefer this and staff always knock before entering anyone’s room.

  • Social inclusion – we recognise that the community and families play a vital role in the well being of our residents. We encourage residents to stay fully involved in all aspects of community life.

  • Personal hygiene – our staff ensure that our residents are encouraged to maintain high levels of hygiene to ensure that they do not feel embarrassed or humiliated.

  • Maintain independence – people keep a level of self respect if they can be as independent as possible. We will always be there to help, but also seek to promote independence for our residents wherever this is possible.

  • Pain management – controlling pain is paramount when dealing with someone’s dignity. We have staff trained in pain relief and recognising the signs of pain if someone is unable to express this verbally.

  • Eating and nutritional care – we encourage people to retain independence with eating and drinking, but recognise that their dignity may be compromised if they become messy as a result. We deal with this in a sensitive manner and reduce any stigma that may result.


Waypoints’ staff are all trained in and work within the framework of the following laws:

  • Mental Capacity Act – this forms a significant part of our training for staff. All residents are assumed to have capacity unless proved otherwise. This allows them choice.

  • Human Rights Act – all residents have freedom of movement and choice. We ensure that all residents are free from abuse and have the right to a family life.
    Staff are fully aware of the balance between rights and responsibilities under both the Mental Capacity Act and Human Rights Act.

  • Safeguarding – we ensure that all of our residents are cared for in a safe and compassionate way by having robust training and policies in place to prevent harm or abuse occurring.
    All of our senior staff maintain high levels of observation and constant audit
    checking whilst all concerns or complaints can be raised by anyone either
    under whistle blowing or one of our other reporting procedures.

Our care

 Person centred care
 Privacy & dignity
 Food & nutrition
 Families & carers
 Social & community life

Useful Links

 Age Concern

 National Dignity Council
 Mental Capacity Act



Waypoints Dementia Care
Site Map


Privacy Policy


© 2018 Waypoints | Registered 7356841 in the United Kingdom
Waypoints care homes are part of the Waypoints Care Group

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